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Fox Team |
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| Kary Shankar |
| Chief
Executive Officer |
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Description:
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Supervision of all corporate
functions. Responsible for setting up of vision, strategy, and growth of the
company.
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| Background:
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Kary is also the managing director of
Customers First Group Inc., a technology-enabled services outsourcing company.
Kary has been in IT and BPO outsourcing since 2000. He was president of Fimex
Metal Refiners, a $51M non-ferrous recycler - from 1995 to 2000, and was
involved in two acquisitions. President of Satellite Media Co. from 1993 –
1996, he established one of the first satellite TV channels in Asia. Kary
started his career with Citibank NA in India. He has an MBA from the Indian
Institute of Management, Ahmedabad.
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| Anthony Arloro |
| SVP,
Pharmacy |
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Description:
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Pharmacy/Formulary, Supervisor of
Enrollment/Disenrollment, LIS Reconciliation, P2P adjustments.
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| Background:
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Prior to Fox Rx Care he managed the
pharmacy end of the Elder Plan MA-PD business for several years where he
provided leadership in Medical Management, Customer Service, Appeals and
Grievances, Network Provider Oversight, Sales and Finance regarding
prescription benefit design, formulary development, prior authorization and DUR
interventions. He was also the Chairman of the Pharmacy and Therapeutics
(P&T) Committee, working closely with Regulatory Compliance to ensure
successful implementation of Medicare Part D regulations, and recommended
sweeping changes of existing formulary, which included addition of Step Therapy
and a Specialty Tier. At Pfizer, where Anthony worked prior to Elder Plan, he
was extensively involved with contract compliance and related fields to ensure
compliance with all provisions of contract, emphasizing formulary access, data
submission and performance. He also created and edited The Managed Care
Communiqué, an internal monthly informational newsletter providing timely
updates on recent developments in managed care. Anthony brings along many years
of leadership experience with PBM industry leaders Express Scripts and Medco.
He has an MBA from New York University’s Stern School of Business and a
pharmacy degree from Rutgers. Starting his career as a Pharmacist, Anthony
brings to Fox Rx Care the gravitas of having had work experience in every
aspect of the drug distribution chain.
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| Jaydip Dattaray |
| Chief
Operating Officer |
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Description:
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Supervisor of day to day operations.
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| Background:
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Jaydip is part of the core team that
sets the direction and strategy for Fox Rx Care. He oversees Fox Rx Care’s
operations and is responsible for setting up the next generation IT platform
for the Medicare Part D industry. Since August 2006 Jaydip has been the
Managing Director of Customers First Group Inc., an IT enabled services
outsourcing company. He was primarily responsible for setting up an offshore
development center at Calcutta, India through which Princetec Inc, a sister
concern of Customers First, served various clients e.g. Starwood Hotels etc.
Prior to Customers First Inc., Jaydip worked for Computer Associates Inc. (CA
Inc.) in various senior technical and management level positions in their
R&D and Business Units. He was particularly responsible for the Unicenter
Management Portal components in North America, focusing mostly on the
healthcare vertical. Jaydip started his career as a marine engineer working on
board the fleet of vessels of Cargill Inc. Later he worked as Chief Engineer
and Chief Strategic Advisor at Selandia Ship Management, overseeing the
acquisition, operations and management of their fleet of cargo vessels
including very large crude carriers (VLCC), OBOs and Bulk Carriers. Jaydip also
served as the Founder and President of Shippingmart.com, the online arm of
OceanAdvisor Inc. Shippingmart was the first online B2B portal bringing Ship
owners, Ship Management companies, and suppliers together. Jaydip has a BS in
Marine Engineering from DMET, India and has completed graduate studies in
Computer Science from Mississippi State University. Jaydip is in the process of
obtaining a combined MBA and MS in Finance from Kelley School of Business,
Indiana University.
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| Utpal Joshi |
| VP,
Legal and Compliance |
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Description:
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Legal, Compliance, HIPAA compliance.
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| Background:
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Utpal is a lawyer by training, specializing in corporate Law and regulatory frameworks. He has practiced for over 4 years and has a Master of Laws (LL.M, Corporate Law) from New York University School of Law and a Bachelors in Law from Symbiosis Law University. He has worked extensively on Securities and Financial Law and represented clients before the Securities and Exchange Board of India (S.E.B.I., equivalent to S.E.C) and other financial regulators. Utpal also assisted clients in entering financial markets through security and debt offerings, and worked on various aspects of asset securitization and structured finance. He has experience in structuring mergers and acquisitions for banks and corporations. Utpal has worked on Federal Insurance and Health Care law with special emphasis on Medicare and Privacy Laws. Utpal is admitted to practice as an Attorney in India and as a Solicitor of the Supreme Court of England and Wales. He is not admitted to practice as an Attorney in the State of New York.
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| Marc Manuel |
| SVP,
Strategic Growth |
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Description:
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Strategic Planning and Funding.
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| Background:
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Mr. Manuel has experience in strategic
business planning, growth and management. Mr. Manuel has partnered in numerous
business ventures specializing in the healthcare field. These have included
nuclear imaging companies, health and fitness centers, large scale physician
practices and medical billing software companies. Mr. Manuel’s career has also
included senior project management roles in the construction industry spanning
North America and Puerto Rico. He exhibits a compelling ability to identify,
develop and build profitable businesses and partnerships. He possesses
exceptional analytical and problem-solving abilities. Mr. Manuel holds an MBA
from Fordham University and a BBA from George Washington University, cum laude.
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| Rajesh Gupta
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| VP,
Finance |
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Description:
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Financial Statements to DOI, NAIC,
CMS, accounting, bookkeeping.
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| Background:
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Prior to joining Fox Rx Care, Rajesh
worked as an accountant with a CPA firm in New York, NY for two years. Before
that he was an Executive Director (Finance) with Goyal Knitwears Ltd in India.
His responsibilities included accounts, costing, taxation, and finance. He
worked with department heads to develop forecasts and budgets. Before that, he
practiced as a self employed professional Chartered Accountant in India from
November 1993 through August 2002. He qualified as a Chartered Accountant in
November 1993 from Institute of Chartered Accountants of India, New Delhi,
India & did his MS in Commerce in May 2000 from Meerut University, Uttar
Pradesh, India and BS in Commerce in May 1989 from Delhi University, New Delhi,
India.
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| Rohit Barman |
| VP,
Marketing & Sales |
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Description:
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Marketing Manager
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| Background:
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Rohit graduated from George Washington
University in May 2004, after which he traveled abroad and worked
internationally with several companies located in India. After spending much of
his first year abroad, he returned to the United States and worked as Executive
Vice President of 3dwalkthroughs.com, a real estate marketing solutions
provider. In June 2007, Rohit left his career at 3dwalkthroughs.com to join Fox
Rx Care as Marketing Manager.
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| Julie Pak |
| VP,
Operations |
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Prior to joining Fox Rx Care, Julie
has held high-profile positions for top healthcare organizations in NY and CT.
Her last role was as Director of Operations for Group Health, Inc., with
responsibility over 3 departments within the Claims Operations organization.
Prior to GHI, Julie was an associate of CIGNA's Healthcare Leadership Program
where she gained extensive and significant experience across business and
healthcare operations. Julie is a Six Sigma Green Belt with in-depth knowledge
of operations and a core expetise in developing and executing strategy. Her
exceptional track record of business improvement is based on her philosophy of
total enterprise engagement in change. She is known for her ability to quickly
identify and diagnose sales and growth impediments that go beyond marketing and
product development. Julie is from Cleveland, Ohio, and received her MBA from
the Weatherhead School of Management at Case Western Reserve University and a
B.S. in Natural Resources from The Ohio State University.
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| Patricia Peixoto |
| Benefits
Analyst |
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Patricia has worked for 11 years in
the finance industry, specifically in customer service.
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| Arturo Acevedo |
| Systems
Administrator |
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Description:
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Administering all internal hardware
systems, software systems and phone systems.
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| Background:
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Prior to Fox Rx Care, Arturo worked as
a systems administrator in different organizations. He also has extensive
experience in accounting and bookkeeping.
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| Leah McGregor |
| Senior
CSR (Customer Service Rep) |
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Description: |
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Receiving inbound calls and making
outbound calls to beneficiaries/doctors/ pharmacists/Agencies, entering
detailed descriptions of inbound and outbound calls in call logs, accessing the
New York server for online enrollment of beneficiaries, working with FICO’s PBM
for escalating medication issues.
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| Background: |
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Leah has been working with Fox Rx Care
since January ’06 as a customer service representative. Prior to that, she
worked at Strategic Fundraising in Fargo, ND, where she worked as a
telemarketer. Additionally, her experience includes being a cashier at Baker
Garden & Gifts, a sales consultant for Valley Ford, and an ICT Technician
for Phoenix International.
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| Neela Shivram |
| HR
Manager |
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Description: |
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She recruits staff based on the needs
of Fox Rx Care. She works with recruiting agencies, and conducts preliminary
interviews with candidates. After that, the selection process is transferred to
the specific department. Additionally, she is responsible for administrative
duties, which include salaries, and accounts related to staff
selection/maintenance.
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| Background: |
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She has her Masters in Science
(Mathematics) from University of Hyderabad, and her Bachelors (Mathematics)
from Delhi University. She has a passion for teaching, and spent much of her
life teaching Mathematics, English, Hindi, and Sanskrit.
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| Dipankar
Chakraborty |
| HR
Manager |
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| Background: |
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He has an overall work experience of 3
years in Human Resources. His first job was with IBM in HR.
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| K.D Vidhya |
| Receptionist
& Clerk |
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Description: |
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She does the front desk duties as well
as the secretarial work of the CEO. She takes care of the flight bookings of
the managers.
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| Background: |
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She is MSc in IT and has passed
Typing- higher and also shorthand.
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| Shelly
Stephen-Warren |
| Receptionist
& Clerk |
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Description: |
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Manage calls and perform Clerical
duties.
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| Background: |
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Shelly worked for the Government of
Trinidad and Tobago Central Statistical Office for years and functioned in a
Clerical and Statistical post. She also completed her studies at Daniel
Educational Institute with Advance level passes in The English Legal System and
Sociology. After coming to the USA in 2000 she worked for the County of Alameda
in California doing receptionist and clerical work, while attending California
State University/Hayward pursuing her Undergraduate degree in Accounting. She
then moved to New York in 2005 and worked mostly in the Health Industry as an
Analyst and a QI Coordinator assistant, before joining Fox Insurance Company in
2007 as a receptionist.
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| Nancy Lee |
| Senior
Analyst |
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Description: |
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Appeals/Grievances, exceptions,
enrollment and disenrollment letter generation, Auto enrollment data updating
into our system and letter generation, premium invoice generation, updating
formulary and pricing files, loading marketing materials, Generating CMS
payment reports, working with enrollment issues, handling beneficiary appeals,
grievances-tracking and providing solutions to issues raised, handling call
center escalation issues.
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| Background: |
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Nancy is a Physician Assistant from
Madras Medical Mission, India with a specialization in Cardiac Sciences. She
has about 3 years of clinical experience in cardiac surgical and post operative
unit. She worked as a Consultant at ACME India, Management Consultancies where
she was instrumental in designing the NABH health standards and implementation
of such standards in hospitals. She worked in several national and
international clinical research projects and has experience in paper
presentations. She has working knowledge of clinical medicine and pharmacology.
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| Rajeshwari Mathi |
| Analyst |
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Description: |
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Premium Billing, analyzing the TRR
files and updating the database of FICO with reference to TRR files, generating
the RX information and sending it to CMS, analyzing and updating FICO’s
database with reference to LIS biweekly files, analyzing the daily enrollment
transaction files and tracking the files by maintaining separate folders for
them, recording and tracking of PDE (Prescription Drug Event) and claim files
for payment verification, analyzing the TrOOP files and contacting other plans
regarding payment details, working with the call center team in resolving
queries and issues from beneficiaries.
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| Background: |
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Rajeshwari has been in the Customer
Service industry for the last 2 years. She worked for the technical support
team of Hewlett-Packard for a year and then handled the customer support
division for a scientific publishing organization servicing US & UK
clients.
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| Vijay Kavi Rekha |
| Analyst |
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She has completed her Master of
Physiotherapy specialist in Orthopedics... She has a strong knowledge of
Medicine; Worked in Hospitality handled many emergencies, Pre-operative and
Post-Operative Cases. She is a part of the Enrollment Team handling Enrollment
Issues mainly TRR Letter Generation, Monthly Invoice and monthly Monument File.
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| Siddhartha Sinha |
| Business
Analyst |
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He is a B.A in English. He has 5 years
of work experience in Operations Management, Underwriting and Claims
Management, Report Analysis, Team Management in the Insurance Industry.
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| Arvind M |
| Assistant
analyst |
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| Background: |
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He has graduated from Computer Science
Engineering discipline with a first class degree. During his graduation, he
involved himself in various paperwork’s and presentations both at national and
international level. At fox, he is in charge of back office operations and in
database management team.
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| SoumyaKanti Ghorai |
| Analyst |
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He is an M.Sc. in Statistics. He has
18 months of work experience in Data Analysis And Trend Analysis Of U.S.A
Health Insurance Industry. His areas of interest are Analytics, Market
Research, Statistical Analysis.
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| Ivan Locker |
| Data
analyst |
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| Background: |
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Works in the back office team at Fox.
He has several years of experience as a CSR and also worked in medical billing
team. His overall experience in the call center field over a period of years
has been very helpful with his support here at Fox. He takes care of the
enrollment, data entry, data verification and has also worked for the UTM team.
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| Deborshi Choudhury |
| Business
Analyst |
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5 years of experience in Business
Development (Market research, Business Analysis Presales), Sales &
Marketing & Customer Relationship. He was working for Dell Computer’s Inc.
as business development. He has a Bachelor degree in Computer science &
MBA.
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| Ranjit Mario
Francis |
| Manager,
Call Center |
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Description: |
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Call Center, report generation and
mailing. Quality review of Call Center work functions, meeting the prescribed
SLA’s for Call Center, internal report generation, resolving issues regarding
staffing, overseeing all reports that are submitted to CMS, updating employees
regarding new CMS rules and regulations, ensuring that printing of enrollment
and disenrollment letters are done in a very safe and controlled environment.
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| Background: |
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Mario has an overall experience of 13
years in various industries. He has 8 years of experience in IT-Enabled
Services (ITES). In later years, he ventured into other domains of ITES like
healthcare and marketing customer service. He has a vast amount of experience
in handling different projects in diverse domains especially in Healthcare,
Medical Billing and Medical Transcription.
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| Mark John Lurshay |
| Team
Leader |
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Description: |
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Handles Complaint tracking on HPMS
Website. Coordinating with the CSR’s and escalating issues to Business Analysts
regarding beneficiary’s complaints. Generating monthly call Matrix report and
submitting to Operation Manager. Generating and Maintaining call logs. Periodic
reporting to Operations Manager regarding call history.
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| Background: |
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B.Com Graduate with 9 years of
experience and 3.5 years as Customer service executive.
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| S.P.Raja |
| Customer
Support Representative |
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| Background: |
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Graduate with B.Tech (Mech), has 1
year of total working experience in SUTHERLAND in BELL BUSINESS REPAIR process.
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| Vellaichami Poornam |
| Customer
Support Representative |
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| Background: |
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LBBA Graduate with 1 YEAR and 3 MONTHS
with SUTHERLAND GLOBAL SERVICES (INTUIT).
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| Ashwin.T.Surendran |
| Customer
Support Representative |
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| Background: |
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B.Tech (Information Technology) with
four month experience in an outbound call centre (SAMJASS IT SERVICES PVT LTD).
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| Emmanuel Silas
Lurshay |
| Customer
Support Representative |
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| Background: |
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B.A Graduate with 3 years as Customer
service executive.
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| Senthil Kumar |
| Customer
Support Representative |
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| Background: |
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M.A. Public Administration totally 9
years of experience with 4 years in to Customer service.
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| Percival Connors |
| Customer
Support Representative |
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| Background: |
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Totally with 16 yrs. Call Center
Career Exp of 4.5 years.
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